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Question

recent upgrade

  • September 27, 2023
  • 2 replies
  • 21 views

I recently upgraded my plan and my handset, the offers were ear buds and £75 Currys voucher, yet I received neither how do I get my incentives?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • September 27, 2023

Hey @RebeccaFaith77, was your handset purchased online from the iD shop? 
What date was your purchase made?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 29, 2023

Hi @RebeccaFaith77 

 

The Pixel Buds would be dispatched with the device if a valid tariff was purchased, how much is your plan per month and how much data do you have?

 

The email for the £75 voucher would be sent between 2/11/23 – 2/12/23, however only 1 offer would be valid at one time, you would not get both the Pixel Buds and voucher.

 

Tom