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reconnect and paid twice


Can you please connect my mobile I have also paid twice by mistake. 

I am a disabled lady require my phone 

Best answer by Mohammed

Hey @Deborah Jane Beckett

Sorry to hear that your suspension has not been lifted. This usually takes up to 24-hours at most.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

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4 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • January 13, 2023

Hey @Deborah Jane Beckett

Sorry to hear that your suspension has not been lifted. This usually takes up to 24-hours at most.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed


  • Community Member
  • 0 replies
  • July 19, 2023

Morning

I need help in finding out how I get a refund on my ID mobile, I have paid July bill twice once on 14th July and again on either 17th/18th July


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • July 19, 2023
Jomillward51 wrote:

Morning

I need help in finding out how I get a refund on my ID mobile, I have paid July bill twice once on 14th July and again on either 17th/18th July

Use the iD online live chat to talk to someone in iD customer support @Jomillward51.

Alternatively, contact iD privately using Facebook Messenger, or send them a Twitter DM.

The support teams work until 8pm on weekdays.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 19, 2023
Jomillward51 wrote:

Morning

I need help in finding out how I get a refund on my ID mobile, I have paid July bill twice once on 14th July and again on either 17th/18th July

Hey @Jomillward51,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed