I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy.
I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friend
Clicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.
Can someone please help
Best answer by Mohammed
Hello
Sorry to hear you are having issues with submitting a refer a friend claim.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Hey
This is caused by cookies.
Try Incognito or private browsing window and this should work.
Sometimes signing out of Community before going onto the site will also work.
Mohammed
Still not working
Hey
This is caused by cookies.
Try Incognito or private browsing window and this should work.
Sometimes signing out of Community before going onto the site will also work.
Mohammed
Still not working
Not that there is much benefit to it anyway!
I’m having the same issue as the original poster (spluff). the link is not working, and not giving the opportunity to enter the new account number. Any recommendations?
+24Hi
Have you logged into the refer a friend portal?
Does it give you any information regarding your referral and if you have been sent the gift card?
It may also be worth checking your junk/spam.
If you don’t have anything, please let us know and we will escalate this to be looked into.
Kash
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