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Refuses to accept my password


Mike Cooke
New
 Contributor

I am being asked for my e mail, mobile number, year of birth, and after giving the correct answers nothing happens.  Is there a fault somewhere?

Best answer by Kash M

@Mike Cooke,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • October 31, 2023

Hi @Mike Cooke,

Welcome to the Community!

Are you trying to register or reset your password?

If you are trying to reset your password are you sure that you have definitely registered?

 

Kash

 


Mike Cooke
New
 Contributor
  • New
 Contributor
  • October 31, 2023

I have no record of actually having registered although I might be wrong.  I thought that if I registered “again” then I would have got a message saying that this e mail address already exists, but I cannot even get that far.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • October 31, 2023

@Mike Cooke,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash