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register in app - getting email with complete different name

R
Active Contributor

Hi 

register today with the app, but I got  one email back  with the completely different name as was added to my account and couple correct one with my name 

 

Best answer by Matthew T

Thanks for confirming @Robert Knapp, I’ve passed this on to be looked into. Does your name show correctly within the iD Mobile app?

Thanks.

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    4 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1996 replies
    • April 12, 2024

    Morning @Robert Knapp,

    To confirm have you added multiple plans to your account?

    Thanks.

    iD Community Manager
    R
    Active Contributor
    • Robert Knapp
    • Author
    • Active Contributor
    • 7 replies
    • April 12, 2024

    Have only 1 phone with monthly contact 

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1996 replies
    • Answer
    • April 12, 2024

    Thanks for confirming @Robert Knapp, I’ve passed this on to be looked into. Does your name show correctly within the iD Mobile app?

    Thanks.

    iD Community Manager
    R
    Active Contributor
    • Robert Knapp
    • Author
    • Active Contributor
    • 7 replies
    • April 12, 2024

    Yes mate I gets different emails with my name and last one comes with Marika 

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