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registering new esim to new phone

  • August 29, 2024
  • 1 reply
  • 51 views

I registered for my upgrade last night. My network instantly stopped working so I set up the eSIM that was sent to me on my old phone as the new phone hadn’t arrived yet. My new phone has just arrived and I tried to register my eSIM to it but it says it can’t be used now or it’s expired (something like that!) any advice?? Thanks

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • September 2, 2024

Hey @Katyju,

You’ll need a replacement eSIM from our Live Chat team.

Thanks.