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Replacement SIM

  • 8 September 2018
  • 1 reply
  • 365 views

Pete.botterill
Community Member
Im on a sim only contract that has a micro SIM, I'm getting a new phone that takes nano and was wondering if you can get a new different size SIM, but keep contract and number ?

Best answer by Mohammed

Hello @Pete.botterill,

Welcome to the iD Community.

Have you tried taking a look at the SIM card itself?

Our SIM's (or at least our new SIM's) are 3-in-1 SIMS where you can pop out the size smaller if required.

If you're on a Micro-SIM, you should be able to pop out the Nano version.

If this is possible, you'll be able to see the cutouts of it.

Not to worry if you've got an older SIM, let us know by contacting our Live Chat Team and we can issue a replacement. (This will be a blank SIM, but we can swap over your plan, number etc to the new SIM, manually).


If you're still having issues, give us a shout here.

Mohammed
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1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 10, 2018
Hello @Pete.botterill,

Welcome to the iD Community.

Have you tried taking a look at the SIM card itself?

Our SIM's (or at least our new SIM's) are 3-in-1 SIMS where you can pop out the size smaller if required.

If you're on a Micro-SIM, you should be able to pop out the Nano version.

If this is possible, you'll be able to see the cutouts of it.

Not to worry if you've got an older SIM, let us know by contacting our Live Chat Team and we can issue a replacement. (This will be a blank SIM, but we can swap over your plan, number etc to the new SIM, manually).


If you're still having issues, give us a shout here.

Mohammed