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Question

Replacement SIM card Activation Text NOT received - twice!

  • September 17, 2020
  • 3 replies
  • 122 views

Pikemonster
Community Member

I requested a replacement SIM (as old phone was lost) - new SIM arrived promptly, we activated the SIM online BUT the Activation text wasn’t received within 24 hours.

 

We requested a Replacement SIM and went through the same process again, and have ‘activated the SIM’ but we haven’t received an SMS text activating the SIM card   :( 

Has anybody else had this problem - and more importantly does anyone know how to resolve it?  (The LiveChat option ends with another Replacement SIM - they cannot seem to tell the computers to issue the SMS text to authorise the SIM….) 

This topic has been closed for replies.

3 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 20, 2020

Hello @Pikemonster,

I replied to you here also: https://idmobile-en.insided.com/plan-types-upgrades-plan-changes-22/text-about-new-sim-card-34116

Have you tried using the new SIM to see if this is working at all and just a case of the text not being sent?

 

Mohammed


  • New
 Contributor
  • 2 replies
  • August 21, 2021

MY NEW SIM CARD FROM A SIM UPGRADE DOESNT WORK

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 21, 2021

Hi @jaders,

 

We are sorry to hear that.

You can carry out your SIM Swap HERE or continue to use your old SIM card.

 

Kash