Not exactly the best first impression of ID, when I’m told to either use the ‘Live Chat’ (which doesn’t seem to work), or ‘ask the community’ for a replacement SIM, but here we are.
I’d like a replacement SIM, I just received mine yesterday and it’s faulty: I’ve tried it in 3 handsets, all of which accept other SIMs, and it says ‘No SIM’ on each one.
Thanks.
Best answer by Ryan
Hi
I have merged your topics into this one. We will issue you with a PM now so that we can get you a new SIM card dispatched.
Ryan
Not a great system here is it?
Not exactly the best first impression of ID, when I’m told to either use the ‘Live Chat’ (which doesn’t seem to work), or ‘ask the community’ for a replacement SIM, but here we are.
I’d like a replacement SIM, I just received mine yesterday and it’s faulty: I’ve tried it in 3 handsets, all of which accept other SIMs, and it says ‘No SIM’ on each one.
Thanks.
Hi
I have merged your topics into this one. We will issue you with a PM now so that we can get you a new SIM card dispatched.
Ryan
How do I order a replacement sim please I can't log into my account to do it ?
Hi there
We’ve sent you a private message so that we can take some further details and get a replacement on it’s way out to you.
Simply click on your profile icon in the top right, then go to your private messages.
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.