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Question

Reporting identity theft. Cannot get through to livechat


I have been a victim of identity theft and would like to report this to ID Mobile. I have a crime reference number already but have had difficulty talking to a service agent through the live chat app

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12353 replies
  • August 24, 2023

Have you tried getting assistance using Facebook Messenger or X (Twitter) DM @Surfer1990?

You can discuss this privately with iD on either social media channel - the agents work until 8pm on weekdays.
🤞


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 28, 2023

Hi @Surfer1990,

Welcome to the Community!

We are sorry to hear about this and we can certainly help you out.

If you  haven’t been in touch with the team via Social Media, please let us know here and we will send you a PM here.

 

Kash