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Question

Ringtone


Patricia Higgins
Active Contributor

I changed my ringtone via Zedge and it worked fine but today when I got phone calls it wouldn't work it's making a tone I didn't set anyone have problems like that?

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5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 28, 2023

Hi @Patricia Higgins 

 

I’d recommend speaking directly to Zedge or resetting your phone’s ringtone to one that has come with the device.

 

Tom


Patricia Higgins
Active Contributor

I tried setting my ringtone to one that was already installed in the phone and that will not work either I don't know what is wrong with it.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3069 replies
  • August 30, 2023

Then you will have to ask Zedge or factory reset the device.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 30, 2023

Hi @Patricia Higgins 

 

Unfortunately it may be worth resetting the device to factory settings or speaking directly to the device manufacturer for support should switching the ringtone to a default one not work.

 

Tom


Patricia Higgins
Active Contributor
Tom wrote:

Hi @Patricia Higgins 

 

Unfortunately it may be worth resetting the device to factory settings or speaking directly to the device manufacturer for support should switching the ringtone to a default one not work.

 

Tom

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