Skip to main content
Question

roaming data inside of uk


Josh Cherry
Community Member

Hello I have been charged £45 for 4mb of roaming data while I was still inside of the uk today as I travelled from Scotland to Belfast and I would like to know what you would do with this as a company that I’m with as I shouldn’t have been charged with this as I was still in the UK 
 

This topic has been closed for comments

2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2846 replies
  • August 18, 2023

You don’t have to be outside of the UK to roam on another network. You should always turn off roaming on your device until you actually intend on roaming to prevent such charges from being incurred.

What’s likely happened in your case is that your phone connected to a ship, ferry or cruise liners network. Ferry and cruise operators often use their own phone network that’s operated via satellite. Connecting to a satellite network is much more expensive than connecting to a land-operated network.

It costs £9.60 per MB which would explain the £45 charge you’re seeing.

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8192 replies
  • August 21, 2023

Hi @Josh Cherry,

Welcome to the Community!

As @WelshPaul advised, the charges are due to using data whilst on a ferry, ship or cruise.

If this is the case the charges have been applied correctly.

 

Kash