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Roaming / International Calls

  • February 18, 2023
  • 3 replies
  • 416 views

I’m going to Spain next week, so Roam Like at Home is included & I have roaming enabled in my account. 
As I’ll be making international calls back to the UK via the Roam Like at Home, do I also need to enable International Calls on my account?

Thanks

Best answer by Kash

Hi @Cancunia,

Please ensure that you have roaming enabled on your account and your handset.

Secondly when making calls back to the UK it should work without the international calls being enabled.

If you have any issues, please let us know and we can help.

 

Kash

 

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • February 21, 2023

Hi @Cancunia,

Please ensure that you have roaming enabled on your account and your handset.

Secondly when making calls back to the UK it should work without the international calls being enabled.

If you have any issues, please let us know and we can help.

 

Kash

 


  • Author
  • Active Contributor
  • 20 replies
  • February 21, 2023
Kash wrote:

Hi @Cancunia,

Please ensure that you have roaming enabled on your account and your handset.

Secondly when making calls back to the UK it should work without the international calls being disabled.

If you have any issues, please let us know and we can help.

 

Kash

 

Hi @Kash  Many thanks for the reply, I think you maybe meant “when making calls back to the UK it should work without the international calls being enabled” ?


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • February 21, 2023

Hey @Cancunia  that’s correct, apologies for the typo from my colleague. I’ve corrected it now.

International Calls is only used in the UK when calling abroad.

For usage in Spain, it’s Roaming that you need to ensure is Enabled.

Mohammed