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Question

Roaming not working in France

B
Community Member

So, I just moved to ID after 10 years with Three, assuming roaming would be trouble free. 

Have an S23 Ultra. 

- roaming is on on the phone and on the ID account settings in the app

- APN settings are fine

- have rebooted multiple times 

- have turned off for 10 mins

- have manually selected network

There's noone available on the webchat and no phone number to call. Seriously regretting this choice. 

Any ideas / help? Am still in 14 day cooling off period so will probably return if I can't fix this. 

Currently unable to navigate to my destination or do anything needing data! Seriously annoyed. 

nilesh1979
1 person likes this
  • nilesh1979
    nilesh1979
This topic has been closed for replies.

8 replies

J
Active Contributor
  • jrickard
  • Active Contributor
  • 10 replies
  • July 14, 2023

we are in Francew and having the same issues.  have been with ID for may years and not had a problem but would be great to get an update

M
1 person likes this
  • M
    Mike c72
WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3066 replies
  • July 14, 2023

This might not be an iD Mobile issue, it might be an issue with the mobile network that you’re roaming on. What network are you roaming on?

Edit - Scrap that! I just noticed that others have posted with similar/same issue(s). Looks like an issue with iD Mobile.

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J
1 person likes this
  • J
    jrickard
H
Community Member
  • Hamxa1
  • Community Member
  • 0 replies
  • July 14, 2023

Mine not working since this afternoon in Germany 

M
1 person likes this
  • M
    Mike c72
M
Community Member
  • Mike c72
  • Community Member
  • 0 replies
  • July 15, 2023

Same issue not working in Italy.

Pixel pro 7, I have seen a thread suggesting this phone isn't an approved phone with iD.  However it Seemed to work when I arrived no problem. But since later in the afternoon, it's finds a network but won't connect. Tried all suggestions per @Ben1986  

I'm also a previous 3 customer for years. Now tied into ID for 2 years.

Is  there a current issue and can we  get an update please.

Thanks 

B
1 person likes this
  • B
    Ben1986
K Mills
Community Member
  • K Mills
  • Community Member
  • 0 replies
  • July 15, 2023

I too Amin France and have had no network since yesterday afternoon. Never had a problem before with ID. But this is now so.frustraring. 

B
1 person likes this
  • B
    Ben1986
B
Community Member
  • Ben1986
  • Author
  • Community Member
  • 0 replies
  • July 15, 2023

As an update, mine started working at some point last night.

Hopefully just bad timing and from now on id will be great. Let's see!

M
Community Member
  • Mike c72
  • Community Member
  • 0 replies
  • July 15, 2023

Mone also started working. I rechecked the APN settings and did a few changes and it started working.

Could be coincidence that it seems to be working for others 

 

Link to thread I used here

https://community.idmobile.co.uk/device-phone-support-26/found-a-solution-to-my-data-roaming-not-working-in-france-that-even-id-website-help-doesnt-mention-54749

 

And the settings for APN is here 

 

https://community.idmobile.co.uk/getting-started-with-your-new-phone-164/what-are-id-mobile-s-network-settings-45086

 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • July 18, 2023

Hi @Mike c72,

Welcome to the Community!

Glad to hear that this has been resolved and thanks for sharing the fix you carried out.

 

Kash

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