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Question

samsung s23 ultra poor signal

  • October 26, 2023
  • 8 replies
  • 1024 views

Hi all, I have the Samsung galaxy s23 ultra and I am struggling with signal. WiFi calling is poor at home. I've checked the reception in area for ID and they are undergoing work on a mast which has been going on for a long while and no sign of when this will be completed. Any help would be really grateful as I am truly struggling. 

This topic has been closed for replies.

8 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 30, 2023

Hi @Rebecca Taylor,

Welcome to the Community!

It sounds like the issues are certainly down to the work being carried out.

How long have you had the issue and how long has the work been ongoing for?

We can get this raised if required once you get back to us.

 

Kash


  • Author
  • Active Contributor
  • 11 replies
  • October 30, 2023

Had the issue for months, I don't know how long the work has been going on for or when it's going to be completed 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12422 replies
  • October 30, 2023
Rebecca Taylor wrote:

Had the issue for months, I don't know how long the work has been going on for or when it's going to be completed 

I’ve had this message in my area for over 12-months now. 

Nobody seems to know anything about when the work will be finished.
🤔


  • Author
  • Active Contributor
  • 11 replies
  • October 30, 2023

It's annoying, we should be able to get out of contract early as we are not getting the service, I've got over 100gb data rolled over because I can't use it, having to use dual sim just so I can use mobile data. Its appalling service if you ask me. I'm fed up of trying to speak to someone at ID. I will not be using them again.


  • Author
  • Active Contributor
  • 11 replies
  • October 30, 2023

I did rule out if it was my handset as I have a vodaphone sim and this has mobile data fine


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • October 30, 2023

Hi @Rebecca Taylor 

 

I can see we were in private message about the same or a similar issue, however as you hadn’t responded in a while, we closed it on our side.

 

Would you like us to get in touch again?

 

Tom


  • Author
  • Active Contributor
  • 11 replies
  • October 30, 2023

Yes please. I have confirmed its not the phone by installing another sim on vodaphone network and that works fine. Could it be a sim card error. Occasionally I get full bars yet still have no mobile data. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 31, 2023

@Rebecca Taylor,

Please get back to us via Private Message and we will assist you further.

 

Kash