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selected wrong package

Dean Pob Fellows
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 Contributor

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

Best answer by andewhite

If your order hasn’t been dispatched, the iD sales team on 020 7139 1397 might be able to help with this, @Dean Pob Fellows.  

Otherwise, you’ll probably have to return your order, and then order the package you want. 

 

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    andewhite
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    • andewhite
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    • January 4, 2024

    If your order hasn’t been dispatched, the iD sales team on 020 7139 1397 might be able to help with this, @Dean Pob Fellows.  

    Otherwise, you’ll probably have to return your order, and then order the package you want. 

     

    Forum member (non-iD).
    Dean Pob Fellows
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    • Dean Pob Fellows
      Dean Pob Fellows
    Dean Pob Fellows
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    Thanks andewhite

    andewhite
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    • andewhite
      andewhite
    Tom B
    iD Mobile Employee
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    • Tom B
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    • January 4, 2024

    Hi @Dean Pob Fellows 

     

    I’d recommend the same above from @andewhite, we may need to return your current order and place a new one, if it hasn’t been dispatched yet this may be easier, please contact the sales team as they may be able to assist.

     

    Tom

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