Skip to main content
Solved

selected wrong package

Dean Pob Fellows
New
 Contributor

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

Best answer by andewhite

If your order hasn’t been dispatched, the iD sales team on 020 7139 1397 might be able to help with this, @Dean Pob Fellows.  

Otherwise, you’ll probably have to return your order, and then order the package you want. 

 

View original
    This topic has been closed for replies.

    3 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12550 replies
    • Answer
    • January 4, 2024

    If your order hasn’t been dispatched, the iD sales team on 020 7139 1397 might be able to help with this, @Dean Pob Fellows.  

    Otherwise, you’ll probably have to return your order, and then order the package you want. 

     

    Forum member (non-iD).
    Dean Pob Fellows
    1 person likes this
    • Dean Pob Fellows
      Dean Pob Fellows
    Dean Pob Fellows
    New
 Contributor

    Thanks andewhite

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8584 replies
    • January 4, 2024

    Hi @Dean Pob Fellows 

     

    I’d recommend the same above from @andewhite, we may need to return your current order and place a new one, if it hasn’t been dispatched yet this may be easier, please contact the sales team as they may be able to assist.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement