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service does not allow access to this number


I was on the phone to my bank when the call suddenly ended with it saying “service does not allow access to this number” it was a free number to call so was not premium 

I need this matter resolved 

Best answer by andewhite

Robert Knapp wrote:

I have exactly the same problem when I call in to Vodafone numbers and  keep disconnecting other calls after few minutes 

 

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12 replies

andewhite
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  • August 15, 2023

Hey @Mysticmike87, you’ll probably need to use online iD live chat and talk to customer service for assistance with this issue.

The online iD agents work until 8pm on weekdays. 

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
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  • August 15, 2023

Hi @Mysticmike87 

 

Is the number a chargeable one? If so you may have reached your capped limit mid-call, could you let us know the number of the bank you were on a call with at the time?

 

Are you able to make other calls just fine?

 

Tom


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  • 3 replies
  • August 15, 2023

The number is a 0333 number which equivalent to a landline I have a £5 cap on my line and that hasn’t been used either 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 15, 2023

Hey @Mysticmike87,

Is is indeed an inclusive number.

Are you in the UK or roaming?

Can you ring 01 and 02 numbers fine?

What about other mobiles, can you just test for us?

 

Mohammed

 


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  • August 15, 2023

Hello yes I’m in the UK 

I have tried other uk mobile numbers and they work fine as well 


Tom B
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  • iD Mobile Employee
  • 8434 replies
  • August 16, 2023

Hi @Mysticmike87 

 

Okay, are you able to call that 0333 number back at all or does it just randomly during the call hang up?

 

Tom


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  • August 16, 2023

I tried today and it still hangs up after around 5 minutes 


Mohammed H
iD Mobile Employee
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  • 7962 replies
  • August 17, 2023

Hello @Mysticmike87,

So it does call but then disconnects after 5 rings?

Does this happen to other 0333 numbers?

Try calling 0333 003 0001 and also 0333 0003 7777

 

Kind Regards,

Mohammed


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  • 7 replies
  • January 16, 2024

I have exactly the same problem when I call in to Vodafone numbers and  keep disconnecting other calls after few minutes 


andewhite
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  • Answer
  • January 16, 2024
Robert Knapp wrote:

I have exactly the same problem when I call in to Vodafone numbers and  keep disconnecting other calls after few minutes 

 


  • Active Contributor
  • 7 replies
  • January 16, 2024

 


  • Active Contributor
  • 7 replies
  • January 16, 2024

I make complain about that and I will get £10 discount on my bill