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Service does not allow access to this number

Simon Motin
New
 Contributor

I keep getting cut off from calls after a couple of minutes saying the service does not have access to this number - they are all numbers I have used before and should have no problem - this is not acceptable for my service and if it is not resolved quickly I want to cancel my contract early and get a service that works 

Best answer by andewhite

https://community.idmobile.co.uk/announcements-16/service-update-there-is-a-network-issue-impacting-some-customers-57710

 

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
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    • 12444 replies
    • Answer
    • January 16, 2024
    https://community.idmobile.co.uk/announcements-16/service-update-there-is-a-network-issue-impacting-some-customers-57710

     

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • January 16, 2024

    Hi @Simon Motin 

     

    Sorry to hear this, the team are aware of this issue and are investigating this urgently.

     

    Tom

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