Skip to main content
Solved

setting up app


Morning,

I have set up my new phone this morning and downloaded the app. 
I have ported my number from

another provider and the phone is working with this number.

Unfortunately, the app only recognises the number that initially came with the phone. It sends an activation message

to that number which obviously I don’t have access to.

please advise 

Best answer by andewhite

Sounds like you might need to wait until the iD systems have updated @Jager123, so that your online “My iD Account” ‘knows’ you’re using the number you transferred to iD, and not the one initially allocated to your iD account.
🤞

View original
This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12344 replies
  • Answer
  • July 24, 2023

Sounds like you might need to wait until the iD systems have updated @Jager123, so that your online “My iD Account” ‘knows’ you’re using the number you transferred to iD, and not the one initially allocated to your iD account.
🤞


  • Author
  • Community Member
  • 0 replies
  • July 24, 2023

Thank you. I did wonder if this would be the case 🤞


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 26, 2023

Hey @Jager123

Jager123 wrote:

Thank you. I did wonder if this would be the case 🤞

,

Most likely the port was completing that day you tried to register.

Once it’s fully completed, the number updates on our end as well as the active number on the SIM.

Have you since tested to see if it’s allowing?

Mohammed