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Question

Signal after returning to the UK

K
Community Member

Hi, I have just returned to the UK from Asia and my iD mobile Sim is no longer getting 4G or phone signal. Please let me know how to fix this.

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5 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12401 replies
  • July 17, 2023

Have you tried a network reset on your device @katiemizuro? 
The device user guide will explain how to do this.
🤞 

Forum member (non-iD).
K
Community Member
  • katiemizuro
  • Author
  • Community Member
  • 0 replies
  • July 17, 2023

Hi, I've just tried this and it doesn't seem to have made any difference :(

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12401 replies
  • July 17, 2023

Okay @katiemizuro, the quickest way to get help with this would be to contact iD customer service using the iD live chat, or Facebook Messenger, or send them a Twitter DM.

The teams work until 8pm on weekdays.

Forum member (non-iD).
K
Community Member
  • katiemizuro
  • Author
  • Community Member
  • 0 replies
  • July 17, 2023

OK, will do. Thanks for your help.

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • July 18, 2023

Hey @katiemizuro,

Are you showing as connected to a network currently? Try turning OFF Automatic network selection, then run a manual search and select iD from the results.

Mohammed

 

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