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Signal problem in house


I’ve had an iD contract for over 18 months and whilst the phone signal in my house has never been that good, it appears to be getting worse. I can get a weak signal upstairs but downstairs my phone regularly shows ‘Emergency Service’ only. My wife’s iPhone has had no signal problems so why is the signal on my Nokia 7.1 so bad. I can’t receive a phone call and this isn’t giving me the service that I’m paying for. Help would be appreciated.

Thank you

Phil1954

Best answer by Will

Hi @Phil1954,

 

We’ll drop you a Private Message now so we can investigate what’s going on in your area a little more indepth.

 

Will

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9 replies

  • Community Member
  • 0 replies
  • October 4, 2020

If you have dual sim mobile, use sim1 slot.

Do one thing, insert your sim to wife mobile. And check network coverage. If you get proper network coverage. Then sim is fine.

Now insert wife sim to your mobile. And check network. If you get proper network. Then problem with your sim.


  • Author
  • Community Member
  • 0 replies
  • October 4, 2020

Thanks very much for taking the time to reply. I don’t have dual sim so can’t use that option. However, I will try and prise my wife’s mobile from her and see what happens with a different sim card.

Thank you again.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 6, 2020

Hi @Phil1954, how did you get on?

Did you originally get the Nokia 7.1 from us on a contract?

If need be, could we get a local postcode for you so we can run a scan on if any known issues are potentially in-play with the mast there?

Thanks.

 


  • Author
  • Community Member
  • 0 replies
  • October 6, 2020

I haven’t tried my wife’s SIM - she is now with Sky Mobile having recently switched from iD mobile. However, I get a decent signal on my phone at both of my son’s houses so don’t think it can be a faulty SIM card.

Yes I did get the phone on a contract with iD. The phone is good but very frustrating that the phone signal is either very poor or non -existent. I’ve had the phone for over 18 months and the signal has become worse. I regularly have to try and find a better signal upstairs if I am talking to someone.

My post code is S21 1FF and I’d appreciate any check you can make please.

Thank you for your help.

 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 8, 2020

Hi @Phil1954,

 

I’ve just checked that postcode. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual. We’re sorry for any disruption you experience in the meantime, but once completed, the service should be stronger in your area.

 

Will


  • Author
  • Community Member
  • 0 replies
  • October 8, 2020

Thanks for your reply. Any idea of timescale for this work to be done - 2 or 3 days?

I look forward to having a better signal soon.

Phil


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 11, 2020

Hi @Phil1954,

 

No date has been made available as of yet, but if you drop us another message if it isn’t rectified by Tuesday, we’ll get it looked into for you right away.

 

Will


  • Author
  • Community Member
  • 0 replies
  • October 15, 2020

Thanks for your response. There has been no improvement in the signal at my house. As I write this message there is no signal. Yesterday I missed a phone call because there was no signal. It's just not very good. I pay for a mobile phone contract which isn't providing the most basic service of making and receiving phone calls.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • October 16, 2020

Hi @Phil1954,

 

We’ll drop you a Private Message now so we can investigate what’s going on in your area a little more indepth.

 

Will