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Question

sim card


Mark Pryor
Community Member

Have a new phone Samsung a54 5g and has come with an id mobile sim but phone is not recogising the sim in this or any other phone.

please help

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • October 29, 2023

Sounds like a faulty SIM card @Mark Pryor.
Get replacement from any Currys store, or chat to an agent online using iD Live Chat.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • October 30, 2023

Hi @Mark Pryor 

 

Did you get the phone delivered directly to you or was it ordered online and picked up in a Currys store?

 

It’s possible you may need a replacement SIM card as @andewhite suggests, if you’re still having issues with this, please let us know so we can get in touch to identify and resolve this.

 

Tom