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SIM card

Hazzy
Community Member

So I noticed recently that my sim card settings don't have my number against them. It just says 'unknown number'. Messages can't verify my number and I'm thinking this might be the reason...any ideas?

 

Steve...

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • December 22, 2023

Have you tried a NETWORK RESET on your handset @Hazzy?

The device user guide usually explains how to do this. 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • December 26, 2023

Hi @Hazzy 

 

Have you tried the above suggested by @andewhite network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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