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sim card cancelled (duplicate)

  • October 17, 2023
  • 1 reply
  • 26 views
A
New
 Contributor

I ordered 2 different SIM cards this morning, literally 5 minutes apart, 1 has been processed and the other I received an email saying it was processed at 9:53 then another email at 9:54 saying cancelled-duplicate with a reference number. I went in to the chat and the agent said it was declined, without a reason! I’m really baffled as I have now got 2 contracts with IDM but declined the last 1 I ordered!  Confused 🫤 

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1 reply

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • October 18, 2023

Hi @AlisonM 

 

As the orders were made completely separately you may have failed a credit or security check in this case, I’m sorry to hear this, we’d recommend around 60 days after your recent purchase before trying again.

 

Tom

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