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Sim card hasn't arrived

Kinga Przybylek
Community Member

Ordered my new sim card with monthly plan 3 days ago. Got an email about setting up direct debit and my new number, pin code and etc but my sim card hasn't arrived yet. I tried to register to id mobile but obviously can't as it sends registration code to your new number so I cannot do it. How long does it take to get a sim card? It's been 3 days and I'm going on holiday next week, wanted to get it sorted before it so I can use it. Please help, thanks 

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      1neilstrange
    This topic has been closed for replies.

    4 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • 12408 replies
    • July 14, 2023

    Okay @Kinga Przybylek, iD Mobile advise that online SIM only orders take 3-5 working days for delivery from the date of dispatch (usually the same date as your order complete email from iD).

     

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • July 17, 2023

    Hi @Kinga Przybylek,

    Welcome to the Community!

    We hope that the information that @andewhite has answered your query.

    If you require further assistance or if your SIM doesn’t arrive, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • 1neilstrange
    • New
 Contributor
    • 1 reply
    • September 21, 2023

    I have the same problem. I ordered a SIM . Completed the order. It then invited me to specify a porting date for my number to change over. I assumed that they would take into account their timeframes for delivery (I also assumed next day). I am now in a position that my old phone contract has been ended by 3 and I dont even have the SIM card from ID mobile. I dont actually have any confirmfirmation its been despatched.  First impressions….good at taking money, very bad at providing the service the money is paying for. How do I get my SIM and can someone lend me a phone in the meantime?

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • September 25, 2023

    Hi @1neilstrange,

    Welcome to the Community!

    SIM only deliveries can take 5 working days.

    If you don’t have it after this timeframe it’s most likely lost.

    We can either send out a replacement SIM or the quicker option is to collect one from Curry’s.

    Once you have the SIM you’ll need to contact us so that we can get it activated for you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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