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Question

sim card hasnt arrived


Steen Nodwell
Community Member

Hi ordered SIM card last Friday so tomorrow will be a week still no SIM card ? Can I get another one sent out asap please 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • August 18, 2023

iD say to allow 3-5 workings days, from the date of dispatch, for your SIM card to arrive @Steen Nodwell.

The date of dispatch is normally the date of your iD order complete email message.

You can get a free replacement from any Currys store, or ask using the iD online live chat service.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • August 18, 2023

Hi @Steen Nodwell 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom