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Sim card not arrived

Trevor Winter
Community Member

i ordered a sim card and went online to enter my PAC code. The sim card has not arrived.My order was made on December 14th (No. 130482144) 

Trevor Winter

Original IDMobile No. [REDACTED]

But I entered my PAC online assuming the card would turn up as promised to change to my old number

[REDACTED]

Now my old supplier Vodafone have cut me off and I have no phone.

Please help

    This topic has been closed for replies.

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12470 replies
    • December 19, 2023

    Hey @Trevor Winter, bad actors, fraudsters and scammers look in this public forum for personal details like the ones you’ve posted.

    I’d suggest removing the personal details from your post if you can.

    The iD staff here say to allow 3-5 working days for SIM card deliveries, from the date of dispatch.
    The date of dispatch is usually the date you get your order complete email from iD Mobile.

    The PRIMARY ways of getting help & support from iD Mobile are: 

    The agents work until 8pm on weekdays (6pm at weekends). 

     

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • December 19, 2023

    Hi @Trevor Winter 

     

    An iD Mobile SIM only order would be delivered in 3-5 working days via Royal Mail, we’d expect an order made on 14/12 to be with you by 21/12 evening.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    Active Contributor
    • Peter Mills
    • Active Contributor
    • 46 replies
    • December 19, 2023

    Hi @Trevor Winter 

    Get back on to Vodaphone this company really isn’t worth the hassle as I had ordered my phone back in November within days I had given in with the company and got back in touch with old supplier and it took nearly 2 weeks just to get my pac code back off this company to go back to o2.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • December 21, 2023

    Hi @Peter Mills 

     

    I understand you’re frustrated however we’d kindly ask that you don’t go to every post you can find and spam.

     

    We’ve already private messaged you to ask if you need further assistance, but you’ve ignored this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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