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Sim Card Not Arrived for 2 weeks

  • September 22, 2023
  • 3 replies
  • 41 views
G
New
 Contributor

Hi,

 

I ordered a sim only contract on 07/09/23 and the sim has not arrived.

 

Account number: [REDACTED]

Order reference: [REDACTED]

 

Please could you send a new one?

 

Thanks,

Gwen

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • September 26, 2023

Hi @Gwenlliant 

 

Do you still require any assistance with this? SIM only orders are sent via Royal Mail to be received within 3-5 working days, we’d expect the SIM card to be with you by now, please let us know if you still need any assistance so we can help with a replacement SIM.

 

Tom

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G
1 person likes this
  • G
    Gwenlliant
G
New
 Contributor
  • Gwenlliant
  • Author
  • New
 Contributor
  • 2 replies
  • September 28, 2023

Thanks I believe a new one has been sent so will see if it arrives

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8408 replies
  • September 29, 2023

Hi @Gwenlliant 

 

No worries, let us know if you need anything else.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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