sim card not received

SIM’s are sent out using royal mail and can take a good 3-5 working days to be delivered.

Hi I still haven’t received my SIM card as of yet please send me another one out 

thanks mark

@M CHESSON 

You are not the only one.I ordered mine on 19th.Still waiting.

You pay for a product and wait for delivery for this long!

Hey @Janku

I’ve replied to you elsewhere on the Community if you can check this.

@M CHESSON,

You can get a free replacement via Currys or we can send you a PM here to get a replacement SIM sent out, please let us know.

Mohammed

How do I pm you to get a new SIM card sent please

Poss easy for me to go to my nearest curry shop and pick one up

Hi @M CHESSON,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi I have still not received my SIM card how long does it take been waiting since last week? Ref number Order Complete - REF: 127099363

Hey @JayJay123,

Usually 2-3 working days.

If you’ve not had one, we can issue a replacement or you can pick one up for free from Currys, let us know.

Mohammed

I recently set up a sim only account but my SIM card has not arrived

Hi @lynneh 

I’m sorry to hear this, when did you place your order?

Tom

I have not received ny sim card despite ordering it 12 days ago

Hi @TimKnox,

Welcome to the Community!

We are sorry to hear that.

Can you advise if you would prefer to collect one from a Curry’s store or we can get one sent in the post.

Please let us know and we can PM if you require for one to be sent in the post.

Kash

Thanks Kash

Do send one in the post to me again - it normally works fine!

Tim

Hi @TimKnox 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Still nothing received…. and yet you are about to bill me!?

Hi @TimKnox,

I can see that we have sent you a PM.

Please get back to us via PM and we will assist you further there.

Kash