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Question

SiM card not working

F
Community Member

After activating my sim with my PAC number on Sunday. I received an email from iD mobile informing me that the iD switch was scheduled for 5/09 between 8am - 10pm & that a confirmation text would be sent to the new Sim when the switch was complete. I inserted the Sim on 6/09. Nothing. No text received. No service. I have followed all the troubleshooting guidance (reinserted Sim, checked coverage, phone on and off etc) and still nothing. 

I MUST have a working phone for the weekend as I’m taking my kids away - please help!

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12353 replies
  • September 7, 2023

You might have a damaged or faulty iD SIM card.
Does your new iD SIM work in a different phone @Flamingnora? 

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • September 7, 2023

Hi @Flamingnora 

 

Have you been able to try the SIM card in a different phone?

 

A replacement as suggested above from @andewhite could be worth a try here.

 

Tom

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