sim card still not activated

I was told by and agent my SIM card would be activated today however it hasn’t and I still can’t see my new number to even be able to activate it.

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+26

Are you new iD customer @Ameena Campbell?

If yes, then iD will have sent you a SIM card that has already been activated - the SIM is ready to use.

Assuming you’re a new customer, what happens when you put the new iD SIM in a handset?

Forum member (non-iD).

+24

Welcome to the Community!

I can see that we have responded to your other post.

If you require further assistance, please get back to us there.

Kash

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Can someone please explain to me why my sim card is still not activated. Collected the new phone with a sim on Friday just gone at 16:00 hours

+25

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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