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SIM card still not delivered


  • Community Member

I ordered a SIM card on line 27 September still not received so it’s been 5Working days Now . It’s impossible  to speak to anyone and live chat just sends me links I’ve already looked up telling me to get in contact 

Best answer by Mohammed H

Hello @Cst,

Sorry to hear you’ve not received your SIM Card.

Check your PMS, we’ve sent you a message here via the Community to pick this up for you.

 

Mohammed

 

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4 replies

  • Author
  • Community Member
  • 0 replies
  • October 2, 2020
Cst wrote:

I ordered a SIM card on line 27 September still not received so it’s been 5Working days Now . It’s impossible  to speak to anyone and live chat just sends me links I’ve already looked up telling me to get in contact 

Can any one help please 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 5, 2020

Hello @Cst,

Sorry to hear you’ve not received your SIM Card.

Check your PMS, we’ve sent you a message here via the Community to pick this up for you.

 

Mohammed

 


  • Community Member
  • 0 replies
  • October 7, 2020

Can someone tell me why my sim card hasn't been delivered?


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 9, 2020

Hello @David Fowler,

Sorry to hear that. It could just be delayed or lost in transit.

I’ll send you a PM so we can sort this for you.

 

Mohammed