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Question

sim card won't register

  • September 16, 2023
  • 5 replies
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Roo Stuart
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My I'd mobile won't work in my phone but will work in other phones and other SIM cards will work in my phone. PLEASE HELP!!!!!!!

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5 replies

WelshPaul
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  • September 16, 2023

It would be helpful if you told us the make and model of the handset you're trying to use with the iD Mobile SIM @Roo Stuart. Also, where did you get it from? Is it network unlocked?


Roo Stuart
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  • 3 replies
  • September 16, 2023

It's an Oppo phone, the ID SIM card has been working fine for the last month but tonight it has decided to stop working. It works in other phones and other SIM cards work in my phone. There's a message that says " disable esim to use sim" 


WelshPaul
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  • September 17, 2023

OK, your phone is telling you what the problem is and how to resolve it @Roo Stuart. You need to delete or disable the eSIM profile you setup and activated.


Roo Stuart
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  • September 17, 2023

How do I do that? 


WelshPaul
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  • September 17, 2023

A quick Google shows the following:

How to Uninstall an eSIM from Oppo Device

  1. Go into Settings.
  2. Go into "Mobile network"
  3. Click into "eSIM".
  4. Select the eSIM you want to remove (for this example, we are using "Data eSIM").
  5. Click on the 3 dots shown on the right hand side and select "Delete".