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Question

SIM HAS NOT ARRIVED


Order number is [REDACTED] and unable to find the order by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

This topic has been closed for replies.

4 replies

  • Community Member
  • 0 replies
  • May 8, 2023

Hi

 

When did you order the SIM bearing in mind it’s currently a Bank Holiday weekend in the UK.

 

 


  • Author
  • Community Member
  • 0 replies
  • May 9, 2023

Please cancel my order. 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • May 9, 2023
Raikoraja wrote:

Please cancel my order. 

Alternatively, look at https://www.idmobile.co.uk/help-and-advice/returns-cancellations.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • May 10, 2023

Hi @Raikoraja 

 

We’ve sent you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Tom