I upgraded to a new phone and did not order a replacement sim.
I got a message to say that the activation is in progress over 24 hours ago, but still not got any service/sim recognised. The sim fits the phone and it is not damaged. Any suggestions?
Solved
Sim not activated after 24 hours
Best answer by andewhite
Sounds like there’s been a mixup,
It appears iD Mobile have deactivated your old iD SIM card for some reason.
I’d suggest talking to iD customer service using online Live Chat, or via their social media pages.
An adviser needs to check and confirm what’s going on - the advisers work until 8pm on weekdays.
This topic has been closed for replies.
+26If your existing iD SIM card fits new handset, have you tried using the old SIM instead,
+26Sounds like there’s been a mixup,
It appears iD Mobile have deactivated your old iD SIM card for some reason.
I’d suggest talking to iD customer service using online Live Chat, or via their social media pages.
An adviser needs to check and confirm what’s going on - the advisers work until 8pm on weekdays.
+24Hi
Welcome to the Community!
Just checking if you managed to get in touch with somebody and get some further information?
If you still require assistance, please let us know and we can help you out.
Kash
My sim need a active
+25
We’d recommend using the below link to activate a replacement SIM card;
https://my.idmobile.co.uk/activate-sim-outside
Tom
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