Hi, I activated my sim on the app but it's still saying no service on the phone despite trying all the things mentioned in the article - turning phone off, cleaning SIM etc. Thanks
Question
sim not activating after 24 hours
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+8Hi Louisa Hall, welcome to the iD community.
I am sorry to hear that you are having trouble with your SIM.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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Hi...I've upgraded my SIM only plan...received the card but didn't put it in my phone as my dashboard was showing the data increase.
I activated the new card as I was only seeing Emergency Calls Only notification.
I want to keep my old number so do I need to putvthe new card in my phone?
TIA...Barry
+24Hi
Welcome to the Community!
It sounds like the new SIM was activated upon dispatch.
Please insert the new SIM and check if you are able to use services.
If you still have issues, please let us know here.
Kash
+25Not the answer you were looking for?
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