7 days ago I ordered a SIM for 12 month contract with ID mobile . I still have not received it.. ID mobile sent it via DPD on 19/9. DPD sent a message on 20/9 saying delayed but should be resolved in 24 hours but I have heard nothing since and looking at tracking on their website it still says the same today. In the meantime, I have received an email from ID mobile saying I am already going to be charged which is clearly wrong.
It is impossible to get through to either DPD or ID mobile on the chat facility. I desperately need the same by this Tuesday 26th of September at the latest. If this is not possible, I wish to cancel the contract as I haven’t received the Sim in the first place.
Question
SIM not received but ID mobile already charging me.
This topic has been closed for replies.
+25
SIM only orders are typically sent via Royal Mail within 3-5 working days, if it’s being sent by DPD I’d recommend keeping an eye on the tracking number sent by them, does the tracking number mention anything specific?
Billing would begin upon dispatch of the SIM card.
Please let us know if you still require assistance with this so we can get in touch.
Tom
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