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Sim not supported

  • 16 December 2018
  • 1 reply
  • 937 views

  • Community Member
Trying to set up an account for my father on an iPhone 5
message suggests that the sim is from a network provider not supported under the activation policy

Best answer by Gregor

Hi @Wbd

This message means that your iPhone 5 is locked to a different provider that ID, it will be locked to a provider you previously used on this phone and you would need to contact that provider to have your phone unlocked.
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Gregor
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  • December 17, 2018
Hi @Wbd

This message means that your iPhone 5 is locked to a different provider that ID, it will be locked to a provider you previously used on this phone and you would need to contact that provider to have your phone unlocked.