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sim not working

  • January 24, 2024
  • 1 reply
  • 11 views

Harabagiuf
Active Contributor

Hi. My sim is not working although it says on the app that is active. It's a new account and number...

Best answer by Tom B

Hi @Harabagiuf 

 

Sorry to hear this, what device are you using the SIM card in?

 

Have you tried resetting network settings with the SIM card inside the device?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • January 27, 2024

Hi @Harabagiuf 

 

Sorry to hear this, what device are you using the SIM card in?

 

Have you tried resetting network settings with the SIM card inside the device?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom