Hi. My sim is not working although it says on the app that is active. It's a new account and number...
sim not working
Best answer by Tom
Hi
Sorry to hear this, what device are you using the SIM card in?
Have you tried resetting network settings with the SIM card inside the device?
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
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