Skip to main content
Solved

sim not working

  • March 22, 2024
  • 1 reply
  • 14 views
Tom Rance
Community Member

I received my sim and phone yesterday, all was working, not working now. Have done everything the page suggests, turn off clean and reinsert etc. 

 

Please advise

Best answer by Lauren

Hi @Tom Rance, it sounds like the SIM you’ve received may be faulty. It’s worth trying a replacement. To test, it may also be worth trying the SIM in another device if that’s possible.

You’ll be able to pick up a replacement SIM at any local Currys store. Alternatively, we’d be able to set up delivery of a replacement free of charge. Let us know if you’d like us to set this up and we’ll be happy to send you a PM.

-Lauren

View original
This topic has been closed for replies.

1 reply

Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @Tom Rance, it sounds like the SIM you’ve received may be faulty. It’s worth trying a replacement. To test, it may also be worth trying the SIM in another device if that’s possible.

You’ll be able to pick up a replacement SIM at any local Currys store. Alternatively, we’d be able to set up delivery of a replacement free of charge. Let us know if you’d like us to set this up and we’ll be happy to send you a PM.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Perks banner
Terms & Conditions