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SIM not working on my device

Shinny
Community Member

Left O2 at the end of July. ID mobile sent me a SIM card and I've not been able to use my phone since as it states  "Invalid SIM card. Network locked SIM card inserted" on my device. It works in my husbands phone. So frustrating trying to speak to someone at ID Mobile and I just feel like returning back to O2. Feel like nobody is answering what's going on with this SIM card. Can anybody help?

Best answer by andewhite

Okay @Shinny, it sounds like your handset giving an error with the iD SIM card is network locked. 

To get this handset unlocked, you’d need to contact the mobile network that first provided the handset. They should be able to assist with unlocking the handset.

Unfortunately, the iD community isn’t for real time live chat, and iD support staff read user posts in this forum once a day, sometimes less frequently..  

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    6 replies

    andewhite
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    • andewhite
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    • August 17, 2023

    Okay @Shinny, it sounds like your handset giving an error with the iD SIM card is network locked. 

    To get this handset unlocked, you’d need to contact the mobile network that first provided the handset. They should be able to assist with unlocking the handset.

    Unfortunately, the iD community isn’t for real time live chat, and iD support staff read user posts in this forum once a day, sometimes less frequently..  

    Forum member (non-iD).
    Shinny
    Community Member
    • Shinny
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    • August 17, 2023

    Thanks for the response. Will get on to O2.

    andewhite
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    • andewhite
      andewhite
    saldn87
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    • saldn87
    • Community Member
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    • August 18, 2023

    i need new sim and live chat is not working, what i need to do then?

     

    andewhite
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    • August 18, 2023
    saldn87 wrote:

    i need new sim and live chat is not working, what i need to do then?

     

    You could go to Currys and pick-up a new iD SIM in-store @saldn87.

     

    Forum member (non-iD).
    saldn87
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    • saldn87
      saldn87
    Tom
    iD Mobile Employee
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    • August 18, 2023

    Hi @Shinny 

     

    As @andewhite suggests it sounds as if your device is locked to the previous network, they should be able to unlock it for you if you can get in touch with them directly.

     

    Tom

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    Shinny
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    • Shinny
      Shinny
    Tom
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    • Tom
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    • August 18, 2023

    Hi @saldn87 

     

    Please could you let us know more about your issue?

     

    Has your iD Mobile SIM card worked in the past?

     

    Has anything changed since it stopped working?

     

    Are bills paid and up to date?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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