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Sim only monthly - want to upgrade

I
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I want to change my sim plan - same monthly payment but a better deal - unlimited minutes & texts . Every time I select and go thru to checkout it seems to be treating me as a new customer. A bit worried it's going to send me a new sim with an additional monthly payment. Do I just checkout with the 1p charge taken off my credit card?

Best answer by Ian2009

Hi - thank you. Yes, already ordered by going thru my ID App. 👍

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    I
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    • Ian2009
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    • February 20, 2022

    Forgot to say - I have the ID app and am doing this upgrade thru my account. Been on same plan - £5 a month for 7 years but currently only get 1GB of data, 500 mins & a cap on texts - so a no brainer to up to 2GB of data and unlimited mins & texts 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • February 21, 2022

    Hi @Ian2009,

    Have you tried via the app or account online?

    If you are logged into the app it should give you the best offers available.

     

    Kash

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    I
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      Ian2009
    I
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    • Ian2009
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    • February 21, 2022

    Hi - thank you. Yes, already ordered by going thru my ID App. 👍

    I
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      Ian2009
    Muhammad Saghir
    Community Member

    I want to upgrade my sim only plan. I can pay more for bigger data and unlimited minutes. Please send me an update. Thanks. Saghir. 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • June 25, 2022

    Hi @Muhammad Saghir,

    If you wish to upgrade you can do so via the iD Mobile app or your account online.

    You can find further information via the link below:

     

    https://www.idmobile.co.uk/upgrades

     

    Regards,

     

    Kash

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    V
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    • Vonnie
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    • 7 replies
    • July 13, 2022

    Am hoping to do the same as I am already an ID customer with sim only monthly plan but am confused as it says it will deliver a new SIM. I do not need new SIM but only a new plan with 4GB. 

    andewhite
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    • andewhite
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    • 12408 replies
    • July 14, 2022
    Vonnie wrote:

    Am hoping to do the same as I am already an ID customer with sim only monthly plan but am confused as it says it will deliver a new SIM. I do not need new SIM but only a new plan with 4GB. 

    If you upgraded to a pay monthly 4GB data allowance plan, iD will send you a new SIM card.

    They do this in case the phone you use with the new plan can’t use your existing iD SIM.

    If you’re going to carry-on with same phone for your new iD SIM only plan, just continue using your existing SIM - good luck.

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    Tom
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    • Tom
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    • July 14, 2022

    Hi @Vonnie 

     

    With any upgrades we’ll send out a new SIM card, just in case you need one, if you don’t that’s fine!

     

    Keep with the one you have and you’ll have a spare lying around, just in case.

     

    Tom

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    V
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    • Vonnie
    • Active Contributor
    • 7 replies
    • July 14, 2022

    I had mistaken change of plan for upgrade. I did not need upgrade with new SIM and have now managed to change plan via My account.

    andewhite
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    • July 14, 2022
    Vonnie wrote:

    I had mistaken change of plan for upgrade. I did not need upgrade with new SIM and have now managed to change plan via My account.

    Are you sure you haven’t started a second contract with iD?

    How did you order the upgrade?

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    V
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    • Vonnie
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    • 7 replies
    • July 14, 2022

    I did not complete the upgrade order when I saw that it involved a new SIM. When consulting the ID website I discovered the difference between upgrade and change of plan. They should make it clearer on the app as it is an easy mistake to make when all you want is more data/mins/ etc

    andewhite
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    • andewhite
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    • July 14, 2022

    Okay @Vonnie, to me it would be really odd if iD sent you a new SIM card for a plan change.

    Have you received a new SIM from iD yet?

    If you change plan, using the iD App or iD My Account online, iD do not send a new SIM card. 
    However, if you upgrade using the iD App or iD My Account online, iD will send you a new SIM card.

     

     

     

     

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