I'm suffering with signal loss from either my phone or my sim card dropping out. Therefore I have ordered a new phone & upgraded my sim only package to get a new sim card to replace both phone & sim. Is it possible to change my phone and change to a new sim card but keep my old id mobile number? Or would I just have to accept new sim card & new phone number?? Thanks for replies.
Rob Thomas.
+26Whether you keep your old iD mobile number will depend on how you ordered your new handset and line rental package
Can you elaborate on how you purchased the new items?
I'm suffering with signal loss from either my phone or my sim card dropping out. Therefore I have ordered a new phone & upgraded my sim only package to get a new sim card to replace both phone & sim. Is it possible to change my phone and change to a new sim card but keep my old id mobile number? Or would I just have to accept new sim card & new phone number?? Thanks for replies.
Rob Thomas.
Hey
Did you upgrade your existing contract via the iD app/account?
Or did you purchase a new contract via the website?
Given that we don’t send a new SIM with handset upgrades, I will guess that you have purchased a separate new contract, in which case it is not possible to keep your number via a PAC code.
Mohammed
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