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SIM or ESIM upgrade - What will i lose?

P
New
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Hi All,

Looking to upgrade my Id mobile SIM only contract, keeping same number. Just wanted to check.if there will be any.loss.of Contacts or WhatsApp chat history etc. and if eSim is better or worse option?

 

Thanks

P

Best answer by andewhite

Have you lost data before, when changing SIM cards, @Prologica? 

I’ve changed my mobile service provider SIM card many times, and used eSIM devices, and never lost any data when swapping. If you’re not changing your number, the apps work as before swapping the SIM.

Updated: 

I’d recommend reading the above articles, if you’re planning to change/upgrade your iD Mobile handset contract, at the end of its minimum term.

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andewhite
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  • May 17, 2024

In your situation, I’d been inclined to stay with your physical SIM, @Prologica. 

iD have only just launched their eSIM product, and there do seem to be some teething problems. 

Switching to another provider can also be more complicated, if your switching from eSIM to physical SIM and vice versa.

 

 

Forum member (non-iD).
P
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  • Prologica
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  • 4 replies
  • May 17, 2024

Thanks Andy...and any date loss/WhatsApp etc data loss issues with physical SIM upgrade?

andewhite
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  • May 17, 2024

Have you lost data before, when changing SIM cards, @Prologica? 

I’ve changed my mobile service provider SIM card many times, and used eSIM devices, and never lost any data when swapping. If you’re not changing your number, the apps work as before swapping the SIM.

Updated: 

I’d recommend reading the above articles, if you’re planning to change/upgrade your iD Mobile handset contract, at the end of its minimum term.

Forum member (non-iD).
Tyler
iD Mobile Employee
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  • Tyler
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  • 3947 replies
  • May 21, 2024

Hey there @Prologica, welcome to Community!

 

As @andewhite has kindly suggested, you wouldn’t lose any data etc when changing over from pSIM to eSIM. 

 

If you have any other queries/questions, please do fire them across :)

 

Kind regards,

Tyler

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Tony Farrell
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  • Tony Farrell
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  • 1 reply
  • August 26, 2024

End of contract, changed my plan to Pay Monthly but my phone now comes up with no data, no SIM and no service. Why! Any help please.

Lauren
iD Mobile Employee
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  • Lauren
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  • 479 replies
  • August 28, 2024
Tony Farrell wrote:

End of contract, changed my plan to Pay Monthly but my phone now comes up with no data, no SIM and no service. Why! Any help please.

Hi @Tony Farrell, it’s possible that a new SIM was sent out when the upgrade was processed, and the number has been transferred onto that new SIM.

Have you received this through the post? It will be in a green envelope. 

-Lauren

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