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Sim query

  • September 27, 2023
  • 5 replies
  • 65 views
G
New
 Contributor

I changed to a new Sim from iD mobile and did all the PAC stuff to retain my old number. However in the settings of the IPhone in Mobile Data the Primary is still showing at the number from the replacement Sim?>?>

 

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    5 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12347 replies
    • September 27, 2023

    Have you tried a NETWORK RESET @Garath Baxter?

    The iOS user guide should explain how to do this. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • September 29, 2023

    Hi @Garath Baxter 

     

    I’d recommend a network settings reset as @andewhite also suggests.

     

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    Tom

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    G
    New
 Contributor
    • Garath Baxter
    • Author
    • New
 Contributor
    • 1 reply
    • September 29, 2023

    Hi Tom and Ande

    tried to reset the network but it didn’t fix the problem?!?!?

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12347 replies
    • September 29, 2023

    Okay @Garath Baxter, have you checked the correct number is shown in the following iPhone settings:

    • Settings > AppleID > Name, Phone Numbers, Email
      (check the EMAIL & PHONE NUMBERS section)
    • Settings > Messages > Send & Receive
      (check YOU CAN RECEIVE IMESSAGES TO AND REPLY FROM section)
    • Settings > FaceTime
      (check YOU CAN BE REACHED BY FACETIME AT section)

    Perhaps the mobile number you switched over to iD Mobile is linked to another Apple device?

    The Apple support article https://support.apple.com/en-gb/HT201422 might help in this situation.

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • October 2, 2023

    Hi @Garath Baxter 

     

    Have you tried the above from @andewhite?

     

    Please let us know how you get on.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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