My SIM card has fell out.
my phone is not stolen.
im trying to request a replacement sim, unable to log into the app because I of course don’t have the number.
I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.
I’ve called and blocked the sim. But the phone I still have.
help I need a replacement asap
Best answer by andewhite
You do keep your mobile number with a replacement iD SIM card,
Any replacement SIM would have to be activated online before use though.
Thanks, do you know if I can still keep my number that way and the contract I’m on ? I’m getting absolutely no where with I’d mobile via live chat it’s a joke
+26You do keep your mobile number with a replacement iD SIM card,
Any replacement SIM would have to be activated online before use though.
+24Welcome to the Community!
Just checking if you require further assistance.
Please get back to us here if you need any help.
Kash
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