I have explained at length the mistake via live chat yet you are still trying to collect the Direct debit which is cancelled
If you need copies of the conversations held I have transcripts I can send
You may also want to consider the terms of the Direct Debit Guarantee
“If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society”
If you’re being charged an extra direct debit, it sounds like you may have placed multiple orders, please note cancelling a direct debit does not cancel a plan, only payments to it, missed payments may affect your credit score.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
If you’re being charged an extra direct debit, it sounds like you may have placed multiple orders, please note cancelling a direct debit does not cancel a plan, only payments to it, missed payments may affect your credit score.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
I think you need to consult your records - see below live chat correspondence from 7/3/24
The SIM has been recorded as returned in the system. The Pay Monthly Contract will be disconnected within 10 minutes? Do not throw away the SIM card as it will be converted to a Pay As You Go SIM within 10 minutes. You are able to continue using the SIM as PAYG, but it will require a Top-Up. Alternatively, you are able to request a PAC after it has converted if you do wish to move to another network. If you do not wish to use the SIM, please do cut it in half and dispose of it. Information on Charges: You will be liable for all Charges accrued until the Return Date Active Direct Debit: Please leave the Direct Debit active as we will automatically Refund any overpaid Charges within 5 working days from the date of Disconnection Inactive Direct Debit: Please re-instate the Direct Debit whilst on the chat to enable the automatic Refund to be processed.
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