I have upgrade my SIM only plan, but i supposed to receive a new SIM with new number, new account number and new billing details and date and everything, but I need to keep my old number with new plan. When i check my ID mobile account, there is no change in plan still it shows old plan only. I am worried that, will they charge me twice for two separate SIMs.
What should I do to keep my old number with new plan?
Best answer by andewhite
How can I chat and where can I chat?
Just start iD Live Chat, using your web browser, online at https://idmobile.co.uk/live-chat.
Type “talk to a person” to avoid the 24/7 chat-bot,
+26Sounds like you’ve purchased a new connection, instead of making an upgrade for your existing iD contract,
Perhaps try using the online iD Live Chat for assistance with this
+26How can I chat and where can I chat?
Just start iD Live Chat, using your web browser, online at https://idmobile.co.uk/live-chat.
Type “talk to a person” to avoid the 24/7 chat-bot,
+24Hi
Welcome to the Community!
I hope that you managed to contact the Live Chat Team.
If you still require assistance, please let us know.
Kash
I was able to chat with Live Chat Team and they resolved it, but I haven’t received any email regarding the cancellation. can you please look into it and send me notification for cancellation.
+24Hi
The team wouldn’t send an email to confirm.
However you can take the chat as confirmation, it’s worth keep a note of the date and time of the chat.
If you have any issues, please let us know.
Kash
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