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sim wont reactivate

Sameh Abdullah
Community Member

I am the account holder for 4 lines. We deactivated them in Egypt where roaming would be charged but then reactivated now that we're in spain. Two of them activated, the others didn't. When we try to reactivate them, it says 'activation failed'. How do we reactivate the two sims again?

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6 replies

andewhite
Platinum 
Contributor
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  • andewhite
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  • 12408 replies
  • August 9, 2022

Okay @Sameh Abdullah, I don’t think it’s possible to activate an iD SIM card if you’re not actually in the UK.

You are required to activate your iD SIM card/s in the UK, before you travel abroad.

Anyway, good luck.

 

Forum member (non-iD).
Sameh Abdullah
Community Member
  • Sameh Abdullah
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  • August 10, 2022

I don't think it is right because 2 lines have already been activated and the other 2 haven't for some reason.

Thanks anyway 

andewhite
Platinum 
Contributor
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  • andewhite
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  • August 10, 2022
Sameh Abdullah wrote:

I don't think it is right because 2 lines have already been activated and the other 2 haven't for some reason.

Thanks anyway 

Okay @Sameh Abdullah, why not send iD a private message using facebook Messenger?

The team should be able to check the two iD accounts you’re having trouble with - anyway, good luck.

Forum member (non-iD).
Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • August 11, 2022

Hi @Sameh Abdullah, I can see that you’ve messaged us on Facebook regarding this, so we’ll assist there.

 

Thank you,

Rory

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Danae Lopez
Community Member
  • Danae Lopez
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  • 0 replies
  • July 17, 2023

I am having the exact same issue. How was this resolved? I have not been able to activate my SIM as it keeps saying activation failed.

 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • July 18, 2023

Hi @Danae Lopez,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


Kash

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